Our Expertise: Case Management for Long Duration & Complex Life Insurance Claims

EMLife are personal injury specialists, experts in managing challenging claims: complex cases, long duration claims & those with significant mental health hurdles to overcome.  This allows you to reinvest in your front-end strategy.

Research confirms that unemployment, long-term work absence and a lack of ‘good’ work can negatively impact mental health*.

Our strategy is to approach every claim holistically on a deeply human level, partnering with the customer to recover and re-engage with the workforce, the local community and their families so they can live their best possible life.

Our difference is simple; personal injury claims management is all we do. We achieve outstanding results from the most difficult claim types by leveraging the insights and resources we glean from multiple national personal injury schemes.

Managing claims under white-labelled arrangements, we understand the importance of embodying your values and culture and protecting your brand. Our proven on-boarding methodology integrates and embeds our people within your business seamlessly.

Our evidence-based, customer centric claims management model can help you economise Life Insurance portfolios including:

  • Retail and Group Salary Continuance Insurance
  • TPD
  • Mental Health
  • Long Duration
  • Complex Conditions


Whatever your requirements, we can design an intelligent solution to meet them using existing services, or through the development of customised solutions. Contact us for a proposal.

*Source: Royal Australasian College of Physicians: Realising the health benefits of work – An evidence update November 2015